fbpx

Hurt Feelings or Growth Opportunity

Share on facebook
Share on linkedin
Share on twitter
Share on email
Hurt Feelings or Growth Opportunity

Hurt Feelings or Growth Opportunity

I was recently talking with the CEO of a services company with 24 employees and $5+ million in revenues.

She wanted to have a difficult performance-related discussion with a member of her team and she was looking for a way not to hurt the person’s feelings. 

That’s a noble goal but not necessarily the most important one. The problem with worrying about peoples’ feelings is that it can cause us to lower our standards. And in the end, people are responsible for their own feelings.

When someone is not performing up to standard or, worse yet, is toxic to the culture, it challenges us to decide if feelings are more important than having the best performing team on the “field.”

Yes, there are gracious and kind ways of bringing things up, and that approach should always be used. But if an employee is offended or hurt by the gently-presented truth, then that’s on them.

Candor is something we should all embrace and, frankly, performance feedback is something that people with confidence and a yearning to improve want to hear. And isn’t that the kind of player we want on the team.

So the lesson for us all is: don’t let someone who doesn’t want to hear the truth and grow from it lower our standards for the whole company.  Let’s remember, we’re presumably on a mission to be and do our best individually and as a team.  So let’s stick with the program. 

More To Explore

Blog

Quality Is The Best Business Plan

At the end of the day, quality is king. This is why companies like Apple and Nike continue to score big on the stock market

Blog

The Tipping Point

The theory behind The Tipping Point is understanding when cultural movements, products and services “tip” and go viral. Nike wasn’t the first sneaker company. The iPhone was

See The Vision, All The Way Through

Every great business leader is able to envision a clear end goal before they even take their first steps. The vision has to be so